I'm not receiving my login code by email
If your sign-in code email hasn't arrived, it's usually a delivery delay or a spam filter. Here's how to track it down.
Troubleshooting steps
- Search your inbox. Search your emails for "LTX login code" or "verification email" — it may have arrived but been filtered out of view.
- Check spam and junk folders. Automated emails often land here. Mark the message as "not spam" so future emails arrive normally.
- Check you're signed in to the right inbox. Make sure you're checking the exact email you signed up with, including any work/personal mix-up.
- Wait a few minutes. Delivery can take up to 10 minutes. Hold off on requesting another email, as multiple requests can slow things down.
- Check Promotions and filters. In Gmail, check the Promotions and Updates tabs. In Outlook, check Other and any rules that might reroute mail.
Add LTX to your safe senders
Add lightricks.com and ltx.io to your safe domains list to reliably receive login code emails from us.
What to do next
Open a support request from the email you're trying to verify and we'll check whether anything is blocking delivery on our side.