Can I change my login email?
No — unfortunately, the email tied to an LTX account can't be changed at this time. To use a different email, create a new account with the email you want to use going forward.
Changing your account email
Email addresses can't currently be changed on an existing LTX account. To use a different email, create a new account.
- Create a new account with the email you want to use going forward.
- Cancel the subscription on your old account. Closing an account doesn't cancel its subscription.
- If you also want to close the old account, contact support and we'll close it for you.
If you're on a Pro plan, there's an unofficial workaround to move your projects to the new account before you close the old one:
- In your old account, open a project and click Collaborate in the top right.
- Invite your new account's email and assign it the Owner role.
- Remove your own ownership. Repeat for each project you want to move.
This only works on plans with multiple seats (Pro) — the Support Team can't transfer projects for you.
The email on an LTX Console account can't be changed. To use a different email, create a new account.
Credits stay with the account they were purchased on and can't be moved, so use up your remaining balance before you make the switch.