Refund Policy
LTX API credits are non-refundable. This includes credits purchased through the LTX Console. If you have an LTX Studio subscription, the policy is slightly different — Studio subscriptions have a cooling-off period on first-time purchases.
LTX API credits are non-refundable
All LTX API credits are non-refundable once purchased. This includes credits bought through the LTX Console and those used via LTX Desktop when running in API mode.
Can I request a refund on my LTX Studio subscription?
LTX Studio subscriptions have a separate policy. First-time purchases include a 14-day cooling-off period — you're eligible for a full refund if you've used fewer than 1,200 credits and it's within 14 days of your first purchase. Renewals and plan upgrades are non-refundable.
For the full terms, see the LTX Studio Refund Policy PDF.
How to request a refund
If you're eligible, contact support using the email address associated with your subscription. All eligible requests are approved.
Refunds take 1–3 business days to process on our side. Your bank or payment provider will then credit the amount within a further 5–10 business days.
If your request falls outside the criteria above, it's still worth getting in touch — we consider each case individually.